Terms and conditions

  1. Definitions

  2. Privacy policy

  3. Sale/Return policy

  4. Other terms

  5. Disclaimer

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1. Definitions:

Hereafter, “Client”, “You”, “User” or “Customer” refer to anyone using this website
“Us”, “We” or “Website” refer to this website

 

2. Privacy policy:

  • General: Our website is using “cookies” integrated with our platform automatically. Intended to provide better user experience for users while shopping or browsing, example like saving products in cart and some forms …etc
  • Customers: This includes anyone who contact us by any means,
    We keep a database of clients for following orders & support. And We might send limited promotions and offers.
    This database is not shared with any 3rd party outside SORS group unless officially requested by LAW (Dubai authorities)

 

3. Sale/Return  Policy:

  • Returns:

Are only accepted within 3 days of receiving the goods in case of manufacturing faults/damage, Or if products are not as described.
Replacement for returned goods are provided (or equivalent upon client approval), Otherwise, Full refund is issued by us within 3-25 working days.

  • Warranty:

This apply wherever “Warranty” period is clearly mentioned in product description & invoice. If this product to have any manufacturing fault or stop working, Client has the right to contact us to arrange dropping the product at our warehouse in Dubai for maintenance.
We usually do maintenance or replace the product withing same day (no obligation), But it could take more in rare situations. Warranty doesn’t cover misuse or using outside operating conditions.

 

4. Other terms:

  • It is strictly prohibited to share any information (email, offer, quotation) that We send to client with any 3rd party without written permission.
  • We reserve the right to accept or reject any request or order.
  • We reserve the right to modify prices without any notice for any unpaid orders.
  • We reserve the right to cancel any order before delivery.

 

5. Disclaimer:

We are not responsible for any damage or misuse for our products by the client.
Any registered brand names and logos’ copyrights reserved to their respective owners.